At Onnaro Image Craft, we prioritize transparency and professionalism in all financial transactions. Please review our payment terms carefully before engaging our services.

1. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

• Bank Transfers: Details will be provided upon request.
• Online Payment Gateways: Includes credit/debit cards and other secure international platforms.
• Mobile Financial Services (MFS): Supporting international transactions where applicable.

2. Payment Currency

• Payments must be made in US Dollars (USD) or Euros (EUR).
• Clients are responsible for any additional charges, including currency conversion fees.

3. Payment Terms

• Advance Payment: Full payment is required before work begins unless agreed otherwise.
  • For large projects, we may allow partial payments, such as 50% upfront and 50% upon delivery.
• Invoices: An official invoice will be provided upon order confirmation, including a breakdown of services, costs, and applicable taxes.

4. Refund Policy

• Eligibility for Refunds: Refunds apply only to services that have not yet commenced.
• Partial Refunds: For canceled projects, refunds will be considered for unused portions of the service.
• Non-Refundable Cases:
  • Completed and delivered projects.
  • Dissatisfaction arising from reasons outside our responsibility (e.g., incorrect input files provided by the client).

5. Late Payments

• Payments must be completed within the timeline specified in the invoice.
• Delays in payment may result in:
  • Additional late charges.
  • Suspension of ongoing work until dues are cleared.

6. Payment Confirmation

• A confirmation email will be sent within 24 hours of successful payment.
• Clients are advised to keep proof of payment, such as transaction receipts, for their records.

7. Dispute Resolution

• For payment-related concerns or disputes, contact us immediately.
  • Email: [email protected]
  • Phone: +880 1404528848
• We are committed to resolving all issues promptly and amicably.